Shangri-La Hotels and Resorts sustainability score: 41/100

Joint 9th of 16 in Hospitality / Hotels on this question

Shangri-La Asia publishes annual sustainability reports aligned to the Hong Kong Stock Exchange ESG Reporting Guide and GRI Standards, with Scope 1 and Scope 2 data disclosed publicly. The most recently confirmed quantified figures are from the 2022 Sustainability Report: Scope 1 at 107,000 tCO₂e and Scope 2 at 642,000 tCO₂e, totalling 749,000 tCO₂e for operations. The Sustainability Report 2023 (published April 2024) and Sustainability Report 2025 (covering FY2024, published April 2025) both exist on HKExNews and reference performance tables. Methodology is GHG Protocol-aligned. However, no evidence of third-party limited assurance of the emissions data was found in accessible sources, which caps the score below 8.

Joint 12th of 16 in Hospitality / Hotels on this question

Prior to FY2023, Shangri-La's Scope 3 disclosure was partial: the 2022 report stated Scope 3 at 86,000 tCO₂e, covering limited categories. The 2024 Sustainability Report (FY2023) states the company 'completed our first Scope 3 carbon inventory to gain a comprehensive understanding of our value chain emissions' — a significant step but still a first-time exercise, not a multi-year reduction programme. No supplier engagement programme with quantified Scope 3 reduction targets was evidenced in accessible data. Given the scale of a 100-hotel luxury chain with global procurement of food, beverages, linens, FF&E, and construction, the actual Scope 3 footprint is almost certainly far larger than the 86,000t previously reported. The first full inventory is an improvement but the prior Scope 3 figure of 86,000t against 749,000t Scope 1+2 looks implausibly low, suggesting incomplete prior categorisation. Score reflects awareness and first-time full inventory, but no verified multi-year tracking or active supplier reduction programme.

Joint 7th of 16 in Hospitality / Hotels on this question

Absolute emissions data shows: 2019 Scope 1+2 = 1,048,100 tCO₂e (pre-COVID baseline), then 2022 Scope 1+2 = 749,000 tCO₂e (total with Scope 3 = 835,000 tCO₂e). The significant drop from 2019 to 2022 is materially influenced by COVID-19 hotel closures and reduced occupancy, not structural operational decarbonisation. Post-COVID recovery is underway and the 2022 data notes intensity metrics were distorted by low occupancy. All published targets are intensity-based (15% reduction in carbon emissions intensity vs. 2019 baseline by 2025) — not absolute reduction targets. There is no evidence of year-on-year absolute emissions reduction in the post-COVID recovery period. With the portfolio recovering and growing, the trajectory of absolute emissions is uncertain. Score cannot exceed 4 given intensity-only targets and ambiguous absolute trend.

Joint 11th of 16 in Hospitality / Hotels on this question

No evidence of RE100 membership, power purchase agreements for renewable electricity, or a specific renewable energy percentage in the accessible data from Shangri-La Asia's sustainability reports. The company discloses energy consumption data and tracks energy intensity, but no quantified renewable energy share was publicly reported in the accessible search results. The Sustainability Report 2025 (FY2024) does include an 'Energy' section but the specific data tables were not accessible via search. Many hotels operate in Asian markets (China, Southeast Asia) where renewable energy procurement is structurally difficult; however, no evidence of a formal renewable energy transition plan was found. CDP climate change participation since 2011 is noted. Energy efficiency measures (described in general terms) are implemented. Absence of confirmed renewable percentage and no RE100 commitment limits the score.

Joint 1st of 16 in Hospitality / Hotels on this question

Shangri-La operates the 'Sanctuary — Care for Nature' programme across its hotel portfolio, involving work with local communities and NGOs on biodiversity conservation and habitat protection. The 2023 Environmental Policy commits to minimising biodiversity and ecosystem impact, protecting endangered species, and promoting ecosystem restoration. The FY2024 Sustainability Report initiated nature-related disclosures, suggesting TNFD-aligned disclosure work has begun. Individual properties demonstrate habitat restoration efforts — Shangri-La Rasa Ria in Kota Kinabalu, for example, works in a 400-acre ecologically rich site. However, quantified group-wide nature footprint assessment or verified deforestation-free supply chain commitments were not evidenced. The disclosed investment in biodiversity ($50,000 cited in an interview) is modest relative to the company's scale.

Joint 11th of 16 in Hospitality / Hotels on this question

Shangri-La tracks waste as a material ESG indicator and has active programmes to reduce single-use plastics (50% intensity reduction target by 2025 vs. 2019 baseline), eliminate single-use straws and stirrers at multiple properties, and redesign room amenities to avoid microplastics. The FY2024 Sustainability Report advances plastics and waste commitments. Individual properties demonstrate strong performance — for instance, Shangri-La Rasa Ria achieved a 63.21% landfill diversion rate in 2024. However, group-wide waste diversion data or a verified circular economy programme with measurable outcomes was not found in accessible public data. Responsible sourcing programme is referenced but detail on supplier sustainability requirements is limited in accessible evidence.

Joint 8th of 16 in Hospitality / Hotels on this question

Water is a tracked ESG indicator with a published group-wide intensity reduction target of 5% vs. 2019 baseline by 2025. Water is a highly material issue for a luxury hotel chain with extensive food and beverage operations, pools, spas, and landscaping across 100+ properties. The Environmental Policy 2023 commits to water monitoring and recycled water use. Individual properties show meaningful results — Shangri-La Rasa Ria achieved a 26% reduction in water consumption in 2023 vs. 2019 baseline using smart meters, rainwater harvesting, and greywater reuse. However, group-wide absolute water consumption data and verified year-on-year trends in aggregate were not accessible. The target is intensity-based only, not absolute. No evidence of group-level water stewardship or watershed engagement programme was found.

Joint 14th of 16 in Hospitality / Hotels on this question

All of Shangri-La Asia's publicly evidenced targets are intensity-based: 15% reduction in carbon emissions intensity, 15% energy intensity, 5% water intensity, and 50% single-use plastics intensity — all vs. 2019 baseline by 2025. No absolute emission reduction target exists. No SBTi commitment or validation was found — KnowESG notes 'No public Net Zero target found.' No net-zero commitment with a defined pathway was evidenced. Intensity targets allow absolute emissions to rise if the portfolio grows. With a recovering and expanding hotel network and no absolute targets, this represents the weakest tier of climate commitment above having no targets at all. The first full Scope 3 inventory (FY2023/2024) is a prerequisite step, not itself a target or delivery.

Joint 12th of 16 in Hospitality / Hotels on this question

Shangri-La Asia publishes an annual standalone sustainability report aligned to Hong Kong Stock Exchange ESG Reporting Guide and GRI Standards, with multi-year performance tables covering carbon, energy, water, and waste. The company has been a CDP Climate Change respondent annually since 2011 and participates in the CDP Water Security survey. It is a constituent of the Dow Jones Sustainability Asia Pacific Index (first hotel group to be included) and the Hang Seng Corporate Sustainability Index since 2012. ESG governance includes board oversight and an ESG strategy with materiality assessment. The FY2024 report includes TCFD-aligned climate-related disclosures and initiated TNFD-aligned nature disclosures. However, no evidence was found of third-party assurance of ESG data, executive compensation linked to sustainability targets, or a mission-locked governance structure.

Joint 1st of 16 in Hospitality / Hotels on this question

No upheld regulatory actions, greenwashing rulings, significant fines, or credible NGO investigations specific to Shangri-La Hotels and Resorts were found across searches covering InfluenceMap, Business & Human Rights Resource Centre, and general media. No evidence of lobbying against climate policy or misaligned trade association memberships. The company is a signatory to the UN Global Compact and member of the Sustainable Hospitality Alliance. No structural enablement pattern applies — luxury hotels do not meet the infrastructure-to-fossil-economy criteria. Starting score of 8 with no deductions applied. Minor note: intensity-only targets without absolute commitments are a concern but do not constitute a greenwashing controversy requiring deduction under Q10 — this is already penalised in Q8.