ServiceNow, Inc. sustainability score: 59/100
Leading practice starts at 60. The highest score on SINK is 71.
Limited independent evidence: only two independent sources cover this company. The score may change as more evidence appears.
ServiceNow is a cloud-based SaaS platform for enterprise workflow management and IT service delivery. Headquartered in Santa Clara, California, it serves large organisations globally with digital transformation software.
More about ServiceNow, Inc.
The company competes in the enterprise software sector alongside Salesforce, SAP and Microsoft.
Head office United StatesWebsite ↗
ServiceNow has cut Scope 1&2 emissions 80% since 2019, exceeding its SBTi target, and maintains 100% renewable electricity. However, total Scope 3 emissions are rising in absolute terms, driven by supply chain growth. The company relies on offsets for its carbon-neutral cloud claim and lacks absolute Scope 3 reduction targets.
ServiceNow, Inc. scores 59/100 (Making progress) on SINK's independent climate assessment, scored from public data only. Scores are free. Nobody can pay to change a score, speed it up or hide it. Last verified October 2026.
That places ServiceNow, Inc. joint 19th of 1,023 companies scored, and 6th of 69 in SaaS / Digital Services.
What is ServiceNow, Inc. doing well, and where does it fall short?
Strongest on Carbon Footprint: Operations and Controversies & Red Flags (8/10, 8/10). Weakest on Emissions Trajectory and Nature & Biodiversity Impact (4/10, 4/10).
Where ServiceNow, Inc. lost points
For each question that lost points, the evidence our public rubric looks for that we didn't find.
What would raise this score
- Whether its emissions are fallingShow a year-on-year fall in its total emissions.
- Its effect on natureMeasure its effect on nature and have it independently verified.
- How it uses materials and handles wasteReport measurable waste or recycling targets publicly.
Every question that lost points
- Emissions from its own operations8/10No verified figures published with their method and a falling trend.
- Emissions from its supply chain6/10No full value-chain map or supplier engagement programme.
- Whether its emissions are falling4/10No evidence of a year-on-year fall in its total emissions.
- How clean its energy is6/10Less than 90% of its energy shown to be renewable.
- Its effect on nature4/10Its effect on nature isn't measured or independently verified.
- How it uses materials and handles waste4/10No measurable waste or recycling targets reported publicly.
- Its effect on water4/10No measured water footprint with reduction targets.
- Its climate targets7/10Its targets aren't validated by the Science Based Targets initiative.
- How openly it reports7/10No annual impact report, or no pay linked to climate targets.
A score changes when the evidence does. We use new published evidence at the next rescore. Anyone can send us new evidence, free. How to send it.
How is ServiceNow, Inc.'s SINK score calculated?
Same ten questions for every company. No private weighting.
SINK = (0.3 × Base + 0.7 × Performance) × ScaleHas ServiceNow, Inc.'s score changed?
ServiceNow, Inc.'s score has moved from 42 to 59 across 2 recorded reviews, up 17 points.
- 42 → 59+1725 October 2026
Initial public score 59 (publish-draft)
- Scored 4220 September 2026
Initial score 42 (score-company publish)
What evidence is ServiceNow, Inc.'s score based on?
10 sources used in this assessment. All publicly available. Each row shows which of the ten questions it informed.
50% of them were published by ServiceNow, Inc. itself; the rest come from independent sources.
“Scope 1 – Direct Emissions: 2,485 metric tons CO2 equivalent; Scope 2 – Indirect Emissions (Market-Based): 901”
“In 2019, ServiceNow's baseline total greenhouse gas (GHG) emissions amounted to 228,228 tonnes of carbon dioxide equivalent”
“climate commitments, governance, strategies and climate-related risks and opportunities are included in our annual corporate sustainability report and climate transition plan”
“To reduce absolute Scope 1 and 2 GHG emissions 70% by 2026 from a 2019 base year”
“Carbon-neutral cloud • Climate action strategy Waste 40 Water 41”
“Waste 26”
“Our voluntary Global Impact Report references the Global Reporting Initiative, Sustainability Accounting Standards Board Software ('SASB') and IT Services standards, the Task Force on Climate-related Financial Disclosure ('TCFD')”
“we invited our top 100 suppliers to respond to the CDP Supply Chain survey”
“total tonnes of carbon emissions retired against these offsets amount to 54% of our Scope 1, Scope 2, and Scope 3 emissions in 2025”
“Science Based Targets initiative Validated; Net Zero 2030”
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How does ServiceNow, Inc. compare with other saas / digital services companies?
Where ServiceNow, Inc. sits among saas / digital services peers.
Among the 69 major saas / digital services brands we've scored, ServiceNow, Inc. sits 6th of 69.
Who scores higher in SaaS / Digital Services?
The 3 companies in the sector scoring nearest above ServiceNow, Inc..
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